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TutorPapa
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Grievance redressal

If something went wrong, we want to put it right — quickly and fairly.

Draft for legal review: please have the timelines below confirmed by your legal advisor (IT Rules 2021 / Consumer Protection (E-Commerce) Rules 2020).

How to raise a grievance

  1. Logged-in users: open Help & support → New ticket and choose “Formal grievance”.
  2. Anyone: write to the Grievance Officer at info@tutorpapa.com with the subject “Grievance”, or call +91 8188998866.
  3. Safeguarding concerns should always use Report a concern — they are handled urgently.

Our timelines

  • Acknowledgement within 24 hours.
  • Resolution or a clear update within 3 business days.
  • Unresolved tickets are automatically escalated to senior management.

Grievance Officer

TutorPapa Grievance Desk, Grievance Officer, TutorPapa
Sahara Shopping Centre, First Floor, Office No. 293 & 294, Faizabad Road, Lucknow, Uttar Pradesh, India
Phone: +91 8188998866 · Email: info@tutorpapa.com
Working hours: Mon–Sat, 9:30 AM – 7:00 PM IST